NeuroGenica is covered by published 60-day money-back terms. If you are not satisfied, begin the process within the applicable 60-day period and contact support before returning any product. Support will provide the details that should be included with the package.
Opened and unopened bottles may be returned, but all labels should remain attached. Place the items securely in their original packaging when possible. Customers are responsible for all return shipping charges. Use a trackable shipping method and keep the receipt until the refund is complete.
The published return address is:
285 Northeast Avenue
Tallmadge, OH 44278
Do not mail a return without first obtaining the required instructions. Submit a refund ticket at https://helpdesk.neurogenica.com/en/support/tickets/new. Include the order details needed to identify the purchase, but never send a full payment-card number or password.
After the returned items are received and inspected, allow at least seven working days for the refund request to be processed. An email update should be sent regarding the status. Bank or payment-provider posting time may occur after processing.
For defective or damaged products, contact support to discuss a refund or replacement. Keep photographs, packaging, and delivery records when they may help document the issue.
Read the official return terms at https://neurogenica.com/shipping-and-returns?.
