For NeuroGenica product questions, return instructions, damaged-product reports, or refund assistance, submit a ticket through the official helpdesk:
https://helpdesk.neurogenica.com/en/support/tickets/new
Provide a clear subject and describe the issue in a few direct sentences. For an existing order, include the purchaser name, order number, purchase date, package quantity, and the email address used at checkout. If the question concerns delivery, include the tracking number when available.
Do not send a full credit-card number, bank password, account password, or government identification through a general support message. Payment questions should use the secure contact route listed in the checkout confirmation. Screenshots should be cropped to remove unnecessary sensitive data.
For a return request, contact support before mailing bottles. Opened and unopened bottles should keep their labels, items should be packed securely, and customers pay return shipping under the published terms. Keep the ticket response, shipping receipt, and tracking record until the request is complete.
This affiliate information site does not provide medical advice and cannot diagnose symptoms. Direct health questions, severe reactions, or persistent burning, numbness, tingling, weakness, or balance changes to a qualified healthcare professional.
Keep the helpdesk ticket number so you can reference the same conversation in any follow-up message.
Visit the official contact section at https://neurogenica.com/#contact.
